Man And Van Streatham Terms and Conditions
These Terms and Conditions apply to all bookings made for man and van Streatham services provided by us in the United Kingdom. By placing a booking, the customer agrees to these terms and confirms that they have read and understood them. These terms are designed to set out the rights and responsibilities of both parties in a clear and fair way. They apply to domestic and commercial transport jobs, including removals, deliveries, single-item moves, and related loading or unloading services, unless we agree otherwise in writing.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation making the booking. Man and van services may involve a variety of tasks, and the exact scope of work will always depend on the details supplied at the time of booking. It is your responsibility to ensure that all information provided is accurate, complete, and up to date.
These terms form the basis of the contract between you and our Streatham man and van team. If any part of the job changes after booking, we may revise the price, timing, vehicle size, or staffing requirements accordingly. No variation to these terms will be binding unless agreed by us in writing or confirmed through an updated booking record.
Booking process begins when you request a quotation or make a reservation for our man and van service. You must provide essential details such as the collection and delivery addresses, access conditions, expected load size, number of items, preferred date and time, and any special handling requirements. A booking is only confirmed once we accept it and, where applicable, receive any deposit or advance payment requested. Until confirmation is issued, no service date is guaranteed.
We may provide an estimate or quotation based on the information supplied. Estimates are not fixed prices unless we expressly state otherwise. If the actual circumstances differ from the details originally provided, including stairs, parking restrictions, long carries, delays, additional items, or time overruns, the charge may be adjusted. You agree that our man with van Streatham service is booked on the basis of honest and accurate disclosure of job requirements.
You are responsible for making sure that the items to be moved are ready at the agreed time. This includes boxing or wrapping fragile items where necessary, disassembling furniture where required, and ensuring that access is available at both addresses. If our team arrives and the job cannot proceed because of inaccurate information, unsafe conditions, or lack of access, waiting time or call-out charges may apply. We reserve the right to refuse items that are prohibited, unsafe, or unsuitable for transport.
Payments must be made in accordance with the price and terms agreed at booking. Unless otherwise stated, payment is due on completion of the service and before unloading concludes. We may accept bank transfer, card payment, cash, or another method agreed in advance. Any deposit paid in advance will normally be deducted from the final balance. If a deposit is requested, the booking may not be reserved until that deposit has cleared.
All prices quoted are based on the information available at the time and may be subject to change if the scope of work changes. Additional charges may apply for parking fees, congestion-related costs, tolls, specialist equipment, waiting time, extra labour, or disposal fees where relevant and lawful. Man and van Streatham customers must ensure that payment is available immediately when requested. Failure to pay on time may result in suspension of the service, recovery action, or the addition of reasonable administration charges where permitted by law.
Where a quotation is provided as an hourly rate, time will usually be calculated from the agreed start time or from the time our vehicle and team arrive at the collection point, depending on the booking terms confirmed. Delays caused by the customer, building management, traffic restrictions, or unprepared items may increase the overall cost. Any invoice issued by us is payable in full without set-off or deduction unless required by law.
Cancellations and changes must be notified as soon as possible. If you wish to cancel or rearrange your booking, you should do so within a reasonable time before the scheduled service. Cancellation terms may vary depending on the booking size, the notice provided, and whether work has already begun. Where a deposit has been paid, it may be non-refundable if the booking is cancelled after the relevant notice period or if we have already allocated resources to your job.
If you cancel with insufficient notice, arrive late, or fail to provide access so that the job cannot proceed, a cancellation fee, waiting charge, or the full booked amount may be payable, depending on the circumstances. We may also cancel or suspend a booking if you fail to meet your obligations, provide false information, request unlawful transport, or create an unsafe working environment. In such cases, we will not be liable for any resulting losses to the extent allowed by law.
Where a change to the booking is requested by you, we will try to accommodate it, but changes are not guaranteed. A revised quotation may be required if the date, address, volume, vehicle type, staffing, or service scope changes. For the avoidance of doubt, our man and van Streatham terms do not allow automatic changes without confirmation from us. Any amendment becomes effective only when we have accepted it.
Liability is limited to the extent permitted by English law. We will exercise reasonable care and skill in providing the service, but we are not responsible for pre-existing damage, inadequate packing, hidden defects, or items that are inherently fragile or unstable. Customers are strongly advised to secure or protect valuable, delicate, or sentimental goods before collection. Unless we agree to pack the items ourselves, responsibility for packing remains with you.
We do not accept liability for loss or damage caused by events beyond our reasonable control, including severe traffic disruption, weather conditions, road closures, accidents, strikes, or delays by third parties. Our liability for any claim arising out of the service will, where lawful, be limited to the lower of the value of the relevant job or the amount recoverable under our insurance, subject to the specific terms of that policy. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.
If you believe damage has occurred during the service, you must notify us as soon as reasonably possible and provide evidence, including photographs and a description of the item and the issue. Claims should be made promptly so that the matter can be investigated. Any item of high value should be declared in advance. We may refuse to transport items of exceptional value unless agreed in writing. As a man with van Streatham provider, we are not liable for indirect or consequential loss such as lost profits, missed appointments, or loss of use, except where required by law.
Waste regulations apply to any job involving removal, transport, or disposal of waste. We only handle waste in accordance with applicable UK legislation, including rules relating to waste transfer, duty of care, and lawful disposal. You must tell us in advance if the load contains waste, recyclable materials, electrical items, furniture, construction debris, green waste, or any item that may be classified as controlled or hazardous waste. We may request additional details or documentation before accepting the job.
You must not present hazardous, illegal, infectious, corrosive, explosive, or otherwise prohibited materials for transport unless we have expressly agreed in writing and are legally authorised to handle them. Items such as asbestos, chemicals, clinical waste, gas bottles, fuel, and certain batteries may require specialist treatment and must not be included without prior approval. If prohibited materials are discovered during loading or transit, we may stop the job, refuse the load, or arrange for lawful handling at your expense where permitted.
Where we remove waste on your behalf, you remain responsible for its description and classification. You must ensure that waste is correctly identified and that no prohibited substances are concealed within bags, boxes, or mixed loads. We may issue a waste transfer note or obtain relevant details as required by law. The customer agrees to cooperate fully with any lawful disposal process and to indemnify us against losses, penalties, or claims arising from inaccurate descriptions or unlawful disposal requests. This is especially important for any man and van Streatham booking involving clearance or mixed load removal.
Customer responsibilities include ensuring that access is available, parking arrangements are suitable, and any necessary permissions from landlords, building managers, or neighbours are obtained in advance. You must also ensure that the goods belong to you or that you have the right to arrange their transport. If an item requires specialist lifting, protective covers, dismantling, or reassembly, you should tell us before booking so that we can assess whether the service is suitable.
You agree not to include illegal goods, stolen property, weapons, controlled substances, or other items prohibited by law. We may inspect items for safety and legality where appropriate. If we reasonably believe a booking involves unlawful activity or poses a risk to our team, our vehicle, or other property, we may immediately refuse or terminate the service. Any loss or delay caused by your breach of these terms will be your responsibility.
Our team may refuse to move items that are too heavy, unsafe, poorly packed, or likely to cause damage to property or injury to people. In such cases, we will use reasonable judgement and may suggest alternatives, but we are not obliged to carry out tasks that are unsafe or impractical. The customer remains responsible for providing accurate dimensions, weight estimates, and handling information for the goods to be moved.
Delays, waiting time, and access issues can affect the final cost and completion time. If we are delayed by traffic, road restrictions, customer unpreparedness, missing keys, lift failures, security procedures, or other access issues beyond our control, waiting time may be charged at the applicable rate. Where a multi-stop job is booked, any stop that takes longer than expected may affect the remaining schedule and may result in additional charges if the booking overruns.
We will make reasonable efforts to complete the service within the estimated timeframe, but any stated arrival or completion time is approximate unless expressly guaranteed in writing. We are not liable for loss arising from unavoidable delay, provided we have acted with reasonable care. If the service cannot be completed on the planned day due to circumstances outside our control, we may reschedule the booking or charge for work already completed, depending on the facts.
The customer must be present or represented during loading and unloading unless we agree otherwise. If you authorise someone else to act on your behalf, you accept responsibility for their instructions and decisions. By booking our man and van Streatham service, you confirm that anyone providing instructions at the collection or delivery point has your authority to do so.
Insurance and claims may apply to certain losses subject to our policy terms and the nature of the job. Insurance is not a substitute for proper packing, disclosure, or compliance with these terms. You should consider arranging your own cover for valuable or fragile items. Any claim must be supported by reasonable evidence and submitted within a reasonable period after the event. We may require proof of value, photographs, purchase records, or other information to assess the claim.
Where a claim is accepted, our liability will not exceed the limits set out in these terms or the relevant insurance policy. We will not be responsible for loss caused by wear and tear, existing defects, poor maintenance, unsuitable packaging, or the inherent nature of the item. No claim may be made for items that were not declared as present, or for damage that could not reasonably have been avoided through proper preparation by the customer.
Nothing in these terms affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms and that consumer legislation may not apply in the same way. This distinction is relevant to Streatham man and van customers using the service for private, commercial, or mixed-purpose jobs.
General provisions state that if any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or provision shall not be treated as a waiver of that right. We may update these terms from time to time, and the version in force at the time of your booking will apply unless otherwise agreed.
You may not assign or transfer your rights under these terms without our written consent. We may assign our rights where this does not materially affect your rights as a customer. Any reference to “writing” includes email or other durable electronic form, where permitted. These terms should be read together with any quotation, booking confirmation, or written variation issued for your specific job.
Governing law and jurisdiction are England and Wales. These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. These terms are intended to provide a fair legal framework for all man and van Streatham bookings while remaining consistent with UK service standards and applicable regulations.