Terms and Conditions

Man and Van Streatham Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Streatham provides removal and related services. By making a booking, using our services, or allowing our personnel to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting or paying for the services.

Services means any man and van, removal, relocation, loading, unloading, packing, transport or related service provided by Man and Van Streatham.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means any items, furniture, personal effects, equipment or other property handled, transported or stored by us on the client’s behalf.

Contract means the agreement between the client and Man and Van Streatham incorporating these Terms and Conditions and any written or verbal quotation or confirmation.

2. Scope of Services

Man and Van Streatham provides man and van and removal services for domestic and commercial clients. This may include loading and unloading of goods, transport of goods, basic furniture positioning, and limited packing or dismantling and reassembly where specifically agreed in advance.

Unless expressly agreed in writing, the services do not include specialist packing, installation of appliances, disconnection or reconnection of utilities, lifting by hoist or crane, removal of doors or windows, or work requiring specialist equipment, certification or qualification.

We reserve the right to refuse to transport any goods that we reasonably consider to be hazardous, illegal, prohibited, inadequately packed, excessively heavy or bulky for safe handling, or likely to cause damage to our vehicle, personnel or other goods.

3. Booking Process

All bookings are subject to availability and acceptance by Man and Van Streatham. A booking is only confirmed when we have provided a clear confirmation, which may be verbal or written, stating the agreed date, time window, pickup and drop-off locations, and the basis of charges.

The client is responsible for providing accurate information at the time of booking, including but not limited to the type and quantity of goods, access details at each address, parking restrictions, floor levels, presence of lifts, and any special handling requirements.

Any significant change in the information provided may result in additional charges, alteration of the service, or, where necessary, cancellation of the booking. We may require a deposit or pre-authorisation to secure the booking. Where requested, the booking will not be treated as confirmed until such payment is received.

4. Quotations and Charges

Quotations are based on the information supplied by the client and are normally calculated on an hourly rate, fixed fee, or combination of both, as clearly indicated at the time of booking. Quotations do not include parking fees, congestion charges, tolls, ferry fees, or similar charges unless explicitly stated.

We reserve the right to adjust the final charges where:

There is additional work not originally quoted for.

There are delays caused by circumstances beyond our control, including but not limited to waiting time for keys, access issues, or inadequate packing.

The actual volume, weight or nature of goods exceeds that described at the time of booking.

Stair carries, long carries, dismantling or reassembly, or additional pick-up or delivery addresses are required but were not specified at the time of quotation.

Any indication of completion time is an estimate only and is not guaranteed. Charges are normally calculated from the time our vehicle and personnel arrive at the first address until completion at the final address, unless otherwise agreed.

5. Payments

Unless otherwise agreed in writing, payment is due immediately upon completion of the services on the day of the move. We may, at our discretion, require full or partial payment in advance.

We accept various payment methods as advised at the time of booking. The client must ensure that funds are available and payment can be completed without delay. Failure to make prompt payment may result in interest being charged on overdue sums, suspension of services, or retention of goods until payment is received.

Where a deposit or advance payment has been taken, it will be applied towards the final charges. Deposits are not normally refundable except in accordance with the cancellation provisions set out in these Terms and Conditions.

6. Cancellations and Amendments

The client may cancel or amend a booking by giving us clear notice. The following provisions apply unless otherwise agreed:

If the client cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new date at our discretion.

If the client cancels within 24 to 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit to cover lost booking time.

If the client cancels within 24 hours of the scheduled start time, or fails to be present or contactable at the agreed time and location, we may charge a cancellation fee up to the full quoted amount.

Requests to change the date, time or details of a booking are subject to availability and may result in revised charges. We will not be liable for any loss or inconvenience arising from our inability to accommodate a requested change.

We may cancel or suspend the services where the client is in breach of these Terms and Conditions, where payment is not made as agreed, or where we reasonably believe it would be unsafe or unlawful to perform the services.

7. Client Responsibilities

The client is responsible for:

Ensuring adequate access and parking for our vehicle at all relevant addresses, including obtaining any necessary permits or permissions.

Ensuring that goods are properly packed, labelled and ready for transport, unless packing has been specifically included in the services.

Securing and protecting fragile or high-value items, and informing us of any items that require special handling.

Arranging appropriate insurance cover for their goods if the level of cover offered by us is not sufficient for their needs.

Ensuring that someone authorised by the client is present at all times during loading and unloading, to direct placement of goods and to check that nothing is left behind.

The client must not request our personnel to carry out any act that is unsafe, unlawful, or beyond the agreed scope of the services. If such a request is made, our personnel are instructed to refuse.

8. Our Responsibilities and Limitations of Liability

We will use reasonable care and skill in providing the services and handling the client’s goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for any loss, damage or delay arising from circumstances beyond our reasonable control, including but not limited to traffic conditions, road closures, adverse weather, mechanical breakdowns that are not the result of our negligence, or acts or omissions of third parties.

We will not be liable for loss or damage to:

Goods that are inadequately packed by the client.

Fragile items not properly protected or declared, including but not limited to glass, china, artworks, mirrors and electronics.

Cash, jewellery, watches, precious metals, important documents, or other items of special value, unless we have explicitly agreed in writing to carry them and the client has provided a full description and valuation.

Goods that are already damaged or have pre-existing defects.

Any indirect or consequential loss, such as loss of profits, loss of opportunity, or emotional distress.

Our total liability for loss of or damage to goods in our custody or control, whether arising from negligence or otherwise, will not exceed a reasonable replacement value per item, subject to an overall limit per move, as advised to the client. If the client requires higher levels of cover, they must arrange their own insurance or request in advance that we seek extended cover at additional cost, where available.

The client must inspect the goods as soon as reasonably possible on completion of the services. Any apparent loss or damage must be reported to us without undue delay, and in any event within 7 days of the date of the move. We may not be liable for claims made outside this period.

9. Access, Parking and Delays

The client is responsible for ensuring that our vehicle can legally and safely park as close as reasonably possible to the property entrances. Any parking fines or penalties incurred as a direct result of the client’s instructions or failure to obtain necessary permissions may be added to the final bill.

If we are delayed or unable to complete the services due to factors within the client’s control, including but not limited to lack of access, keys not being available, incomplete packing, or absence of the client or their representative, additional waiting time or aborted journey charges may apply.

10. Waste, Disposal and Prohibited Items

Man and Van Streatham operates in compliance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been expressly agreed as part of the services and where lawful to do so.

The client must not present for removal any hazardous, toxic, flammable, explosive or otherwise dangerous substances, including but not limited to gas cylinders, fuel, paints, solvents, chemicals, asbestos, firearms, or illegal goods. We reserve the right to refuse to carry any such items and to terminate the services immediately if such items are discovered.

Where we agree to dispose of items, we will do so through lawful and appropriate channels. Additional charges may apply for disposal of bulky items, electrical equipment, or items that incur specific disposal fees. The client remains responsible for ensuring that any items presented for disposal are their property and that they have authority to dispose of them.

11. Insurance

We may hold insurance policies appropriate to our business. Details of any standard cover can be provided on request. Such cover may be subject to exclusions, limitations and conditions.

The client is strongly advised to arrange adequate insurance for their goods to cover the full value of items being moved, particularly where they contain fragile, valuable, or irreplaceable items. Our acceptance of a booking does not imply that we have accepted full responsibility for insuring all goods.

12. Complaints and Claims

If the client has any concerns about the services provided, they should raise them with us as soon as possible so that we have an opportunity to resolve the issue.

All claims for loss or damage must be made in writing within 7 days of the date of the move, providing a clear description of the item, nature of the damage or loss, and where possible supporting evidence such as photographs or receipts. We may request to inspect any damaged items before settlement of a claim.

Failure to comply with these requirements may affect our ability to investigate and, where appropriate, compensate the client.

13. Data Protection and Privacy

We will collect and process personal information about the client only to the extent necessary to take bookings, provide the services, process payments and manage our business relationship. We will handle such information in accordance with applicable data protection laws.

We will not sell or knowingly disclose the client’s personal data to third parties except where necessary to provide the services, comply with legal obligations, or with the client’s consent.

14. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the contract between us and the client, unless a later version is expressly agreed in writing.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. The remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the services, or the contract between the client and Man and Van Streatham shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that nothing in this clause shall limit the right of either party to seek interim or protective relief in any competent court.

By confirming a booking with Man and Van Streatham, the client confirms that they have read, understood and agree to these Terms and Conditions.



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The Most Efficient Man and Van Streatham Services at Attractive Rates

When you find yourself in need of help when you are moving from one property to another we will be more than happy to be useful to you. Our man and van services are booked by a lot of clients in SW16 and that motivates us to always improve our service and lower our prices. If you decide to call us and learn about our moving services we will give you everything you need for a fast and successful move. Contact our man and van Streatham and receive our priceless help right away!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Streatham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 658 Streatham High Rd
Postal code: SW16 3QL
City: London
Country: United Kingdom

Latitude: 51.4140300 Longitude: -0.1245860
E-mail:
[email protected]

Web:
Description: Make sure your moving process in Streatham SW16 goes without any hiccups by hiring our terrific removal services! Call us and get a free quote!
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